Privacy Policy

Last updated: 5 September 2026

This Privacy Policy explains how CholoRide (“we”, “us”) collects, uses, and protects information when you use the CholoRide (Passenger) and CholoRide Driver mobile applications and related services in Bangladesh (primarily Dhaka).

Apps: com.choloride.passenger and com.choloride.driver.

1. Information we collect

Account data: full name, mobile phone number, password (stored as a secure hash), preferred language.
Social login (optional): if you sign in with Google or Facebook, we receive basic profile identifiers needed to create or link your account (and may ask for your phone number to complete signup).
Location: approximate and precise GPS while you use ride features (pickup/drop-off, live map, matching). The Driver app may use location while online or on a trip.
Ride data: places, fare estimates, status, cancellation reasons, ratings.
Driver documents: NID / license / vehicle details and photos uploaded for approval.
Notifications: device push token (e.g. Firebase) for ride alerts.
Technical logs: diagnostics for security and reliability.

2. How we use information

Create and manage accounts and authenticate users.
Match passengers and drivers, estimate fares, and complete trips.
Show maps and selected places.
Verify drivers before they accept rides.
Send service notifications.
Improve safety, prevent fraud, and comply with law.
Provide customer support.

We do not sell your personal information.

3. Sharing

Between passenger and driver for an active or relevant trip.
Service providers (hosting, database, Firebase push, Google Places when configured).
Authorities when required by law or to protect safety.

4. Retention and security

We keep account and ride records while your account is active and as needed for legal, dispute, and safety purposes. We use reasonable security measures; no method is 100% secure.

5. Your choices

Update profile information in the app where available, control location/notification permissions in device settings, and contact us to request correction or deletion of your account data.

6. Children

CholoRide is not directed at children under 13. We do not knowingly collect their data.

7. Contact

CholoRide
Email: support@supremeglobalbd.com